Order Confirmation
Page Overview
After you complete checkout, you're taken to the Order Confirmation page, which tells you whether your payment was successful, still processing, or failed, along with your order reference number.
Interface Overview
The page shows one of four states, along with your Order Reference and a status badge:
- Payment Confirmed — your payment succeeded.
- Payment Processing — your payment is still being confirmed.
- Payment Failed — your payment did not go through.
- Checking Order Status... — a brief loading state shown while Hatecholo verifies your payment.
UI Components
- Status icon and heading — a green checkmark ("Thank You for Your Order!"), a yellow clock ("Payment Processing"), or a red X ("Payment Failed"), depending on the outcome.
- Order Reference — your order's unique identifier, shown in a highlighted box.
- Status badge — a small pill showing "Payment Confirmed", "Payment Processing", "Payment Failed", or "Payment Rejected".
- Info message — explains what happens next (for example, that a confirmation email has been sent, or to contact support if a payment failed).
- View My Orders button — shown for confirmed or processing payments; takes you to My Orders.
- Try Again button — shown only if payment failed; takes you back to Checkout.
- Continue Shopping button — always available; takes you back to the homepage.
Step-by-Step User Guide
After completing checkout:
- Wait for the page to check your payment status (a brief spinner may appear).
- Read the status heading and message.
- If your payment succeeded or is processing, click View My Orders to see your order in My Orders.
- If your payment failed, click Try Again to return to Checkout and retry.
- Click Continue Shopping at any time to return to the homepage.
Forms / Tables / Statuses
| Status Badge | Meaning |
|---|---|
| Payment Confirmed | Your payment succeeded and the order was placed. |
| Payment Processing | Your payment is still being confirmed; you'll get a confirmation email once it's done. |
| Payment Failed / Payment Rejected | Your payment did not go through; no order was completed. |
Notifications
- A confirmation email is sent to your email address once payment is confirmed.
- If your payment is still processing, the page automatically checks again in the background for a short time.
User Tips
Tip: Keep your Order Reference handy if you need to contact support about this order.
Note: If your payment shows as "Processing", you don't need to do anything — Hatecholo will update the status automatically once it's confirmed.
Best Practices
- Wait for the "Payment Processing" status to resolve on its own rather than repeating checkout, to avoid being charged twice.
- If payment fails, review your card details before clicking Try Again.
Common Mistakes
- Refreshing or closing the page immediately after checkout before the status has finished loading.
- Re-submitting payment multiple times when the status shows "Processing" instead of waiting.
Troubleshooting
- Status is stuck on "Checking Order Status...": Wait a little longer, or check your order in My Orders directly.
- Payment failed repeatedly: Try a different card, or contact Contact & Support for help.
Frequently Asked Questions
Q: I don't see a "Track Order" button — how do I follow my order's progress? A: Use View My Orders to open My Orders, then click into your order for details.
Q: What should I do if my payment failed? A: Click Try Again to return to checkout, double-check your card details, and resubmit.