Resetting Your Password

Page Overview

If you've forgotten your password, this page walks you through a three-step process: requesting a verification code, confirming it, and setting a new password.

Interface Overview

The Reset Password flow has three steps shown one at a time:

1. Forgot Password — choose Phone or Email and submit to receive a code.
2. Verification Code — enter the 6-digit code sent to you.
3. Reset Password — set and confirm your new password.

UI Components

Step 1: Forgot Password

• Phone / Email toggle — switch between requesting your code by phone or email.
• Phone number field (if Phone selected) — an international phone input.
• Email address field (if Email selected).
• Send OTP button — submits your request.

Step 2: Verification Code

• Confirmation text showing where the code was sent.
• OTP input — a 6-digit code entry field.
• Validate button — submits the code.
• Resend Otp — available after a countdown timer, in case you didn't receive the code.

Step 3: Reset Password

• New Password field — with a show/hide (eye) icon.
• Confirm Password field — with a show/hide (eye) icon; must match New Password.
• Reset Password button — submits your new password.

Step-by-Step User Guide

To reset your password:

1. Click Forget password? from the login window, or navigate to the Reset Password page directly.
2. Choose Phone or Email, enter the corresponding value, and click Send OTP.
3. Enter the 6-digit code you received and click Validate. If you didn't receive it, wait for the timer and click Resend Otp.
4. Enter a New Password and repeat it in Confirm Password.
5. Click Reset Password.
6. You'll be signed in and returned to the homepage once your password has been reset.

Forms / Tables / Statuses

Notifications

• "Phone Number is required" / "Email is required" appear if you try to submit Step 1 without a value.
• "Please enter a valid email address" appears if your email format is invalid.
• "OTP is required" appears if you try to validate without entering a code.
• "Password and Confirm Password must be same" appears if your new password entries don't match.
• Error messages appear inline if the OTP is incorrect or the request fails.

User Tips

Tip: You can switch between Phone and Email at the first step, depending on which one you have access to right now.

Note: The resend timer prevents you from requesting a new code too frequently — wait for it to finish before trying again.

Best Practices

• Choose whichever contact method (phone or email) you can access right away, so you receive the code without delay.
• Pick a new password that's different from previous ones, and at least as strong.

Common Mistakes

• Selecting Email but typing your phone number (or vice versa) in the wrong tab.
• Letting the verification code expire before entering it.
• Typing a Confirm Password that doesn't match the New Password exactly.

Troubleshooting

• Didn't receive the OTP: Double-check you selected the right tab (Phone/Email) and entered the correct value, then use Resend Otp once available.
• Reset Password button doesn't work: Make sure both password fields are filled in and match each other.

Frequently Asked Questions

Q: Can I reset my password using either my phone or email? A: Yes, choose whichever method you have access to on the first step.

Q: What happens after I reset my password successfully? A: You're automatically signed in and taken to the homepage.

Related Documentation

• Verifying Your Account
• Creating an Account
• Account Settings