My Orders
Page Overview
The My Orders page (reached via My Order in your account menu) lists every order you've placed on Hatecholo, with quick access to order details and the ability to file a complaint about any order.
Interface Overview
- Orders table — one row per order, showing Order, Order date, Price, Status, Items, and Total.
- Add Complain button — appears on every order row, opening a form to report a problem with that order.
- Pagination — below the table when you have more than one page of orders.
UI Components
- Order ID — a shortened version of the order's unique identifier (with "..." if truncated).
- Order date — when the order was placed.
- Price / Total — the order's subtotal and total amount, shown in the currency relevant to your order.
- Status — a colored pill showing the order's current tracking status.
- Items — the number of items in the order.
- Add Complain — opens the Add New Complain form for that specific order (see My Complaints).
- Row click — clicking anywhere on an order row (other than the Add Complain button) opens that order's Order Details page.
Step-by-Step User Guide
To view your order history:
- Open your account menu and click My Order.
- Browse the list of orders, or use the pagination controls to see older orders.
- Click any order row to open its Order Details page.
To file a complaint about an order:
- Find the order in the list.
- Click Add Complain on that order's row.
- Fill out the complaint form (see My Complaints for field details) and submit it.
- You'll be redirected to the My Complaints page after submitting.
Forms / Tables / Statuses
| Column | Description |
|---|---|
| Order | Shortened order ID |
| Order date | Date and time the order was placed |
| Price | Order subtotal |
| Status | Current tracking/order status |
| Items | Number of items in the order |
| Total | Final order total |
Notifications
A skeleton/loading state is shown briefly while your order list loads.
User Tips
Tip: Click directly on an order row (not the Add Complain button) to see full item-level details for that order.
Note: There is no "Track Order" button on this page — order progress is reflected in the Status column and on the Order Details page.
Best Practices
- Check your order Status regularly to stay updated on progress.
- Use Add Complain as soon as you notice an issue with an order, rather than waiting.
Common Mistakes
- Clicking near the Add Complain button expecting it to open order details — it opens the complaint form instead.
- Assuming an empty order list means something went wrong — it simply means you haven't placed any orders yet.
Troubleshooting
- My Orders list is empty: You haven't placed any orders yet; click Continue shopping to start browsing.
- Order list won't load: Refresh the page; make sure you're logged in.
Frequently Asked Questions
Q: How do I see the individual items in an order? A: Click on the order row to open its Order Details page.
Q: Can I file a complaint from this page? A: Yes, click Add Complain on the relevant order row.