My Complaints
Page Overview
My Complaints (opened via My Complain in your account menu) is where you track complaints you've filed about specific orders and, if needed, edit or delete them.
Interface Overview
- Complaints table — Complain No., Order No., Order Date, Status, and Action columns.
- Add New Complain / Update Complain modal — the same form used from My Orders, also usable here to edit an existing complaint.
UI Components
- Complaints table row — shows the complaint ID, the related order ID, the order's date, and its current Status.
- Action menu — click the "more info" icon on a row to reveal Update and Delete options.
- Complaint form fields: Order No. (read-only, pre-filled), Problem category (dropdown), Problem Details (text area), and Problem Image (drag-and-drop or file picker, supports multiple images).
- Cancel / Create (or Update) buttons on the complaint form.
- Delete confirmation modal — asks you to confirm before deleting a complaint.
- Pagination — below the complaints table when you have more than one page.
Step-by-Step User Guide
To view your complaints:
- Open your account menu and click My Complain.
- Browse the list, or use pagination to see older complaints.
To edit a complaint:
- Click the "more info" icon on the complaint's row.
- Click Update.
- Change the Problem category, Problem Details, or images as needed.
- Click Update to save.
To delete a complaint:
- Click the "more info" icon on the complaint's row.
- Click Delete.
- Confirm the deletion in the popup.
To file a new complaint:
- Complaints are started from My Orders — click Add Complain on the order in question.
- Select a Problem category, describe the issue in Problem Details, and optionally attach images.
- Click Create.
Forms / Tables / Statuses
| Field | Required |
|---|---|
| Order No. | Yes (auto-filled) |
| Problem category | Yes |
| Problem Details | Yes |
| Problem Image | No |
| Column | Description |
|---|---|
| Complain No. | Unique identifier for the complaint |
| Order No. | The related order's identifier |
| Order Date | Date the related order was placed |
| Status | Current status of the complaint |
| Action | Update/Delete menu |
Notifications
- "Order Id is required", "Problem category Id is required", and "Problem Details is required" appear if you try to submit without filling those fields.
- "You Have no complaints" is shown if you haven't filed any complaints yet.
User Tips
Tip: Attach a photo to your complaint whenever possible (for example, a damaged item) to help support resolve it faster.
Note: New complaints are started from the Add Complain button on an order row in My Orders, not from this page directly.
Best Practices
- Choose the most accurate Problem category so your complaint routes correctly.
- Provide clear, specific Problem Details, including what went wrong and when.
Common Mistakes
- Trying to start a brand-new complaint from the My Complaints page — you need to go to My Orders and use Add Complain on the relevant order.
- Uploading non-image files — only image files are accepted for the Problem Image attachment.
Troubleshooting
- Can't submit a complaint update: Make sure Problem category and Problem Details are both filled in.
- Image won't upload: Confirm the file is an image format; drag-and-drop or use the file picker to attach it.
Frequently Asked Questions
Q: Where do I start a new complaint? A: From My Orders — click Add Complain on the order you want to report an issue with.
Q: Can I attach multiple photos to a complaint? A: Yes, you can drag and drop or select multiple image files.
Q: Can I delete a complaint after filing it? A: Yes, use the "more info" menu on the complaint's row and choose Delete.