Order Details
Page Overview
The Order Details page shows the complete breakdown of a single order — billing information, delivery or pickup details, the items you ordered, and the full cost summary.
Interface Overview
- Order header — the order number, a fulfillment badge (Delivery or Store Pickup), and a tracking status badge.
- Bill To / Ship To (or Pickup Location) — contact and address details.
- Order items table — Item Name, Variant, Quantity, and Price for each product in the order.
- Cost summary — Subtotal, Shipping Fee (if applicable), Sales Tax (if applicable), Carrier Tip (if applicable), and Total Price.
UI Components
- Order number — shown as "Order No #..." using the order's unique identifier.
- Fulfillment badge — reads "Delivery" or "Store Pickup".
- Tracking status badge — shows the order's current status.
- Bill To — the name, address, and phone number used for billing.
- Pickup Location (for Store Pickup orders) — shop name, address, phone, email, and pickup instructions.
- Ship To (for Delivery orders) — the recipient's name, country/address/postal code, and phone number.
- Order items table — each row shows the product image, name, selected variant (or "N/A"), quantity, and price.
- Cost summary rows — Subtotal, Shipping Fee (Delivery orders with a fee), Sales Tax (when tax applies), Carrier Tip (Delivery orders with a tip, including the tip percentage), and Total Price.
Step-by-Step User Guide
To review an order's details:
- Go to My Orders and click on the order you want to view.
- Check the fulfillment method and tracking status at the top.
- Review the Bill To / Ship To (or Pickup Location) information.
- Scroll through the items table to confirm what was ordered.
- Review the cost summary at the bottom for a full price breakdown.
To file a complaint about this order:
- Return to My Orders.
- Click Add Complain on the relevant order row (the complaint form is not available directly from the Order Details page — see My Complaints).
Forms / Tables / Statuses
| Section | Fields Shown |
|---|---|
| Bill To | Name, address, phone |
| Ship To (Delivery) | Name, country, street address, ZIP/postal code, phone |
| Pickup Location (Pickup) | Shop name, address, phone, email, pickup instructions |
| Order items | Item Name, Variant, Quantity, Price |
| Cost summary | Subtotal, Shipping Fee, Sales Tax, Carrier Tip, Total Price |
Notifications
A skeleton/loading state appears briefly while the order details are being fetched. If the order has no items, a "There are no Ordered Items Available" message is shown instead of the items table.
User Tips
Tip: The Shipping Fee, Sales Tax, and Carrier Tip rows only appear when they apply to your order — Store Pickup orders, for example, won't show a shipping fee or tip.
Best Practices
- Review the items table against what you actually received when your order arrives, so you can quickly spot any discrepancies.
- Keep note of the order number if you need to contact support or file a complaint.
Common Mistakes
- Expecting to add a complaint directly from this page — you need to go back to My Orders and use Add Complain on that order's row.
- Confusing the Bill To and Ship To/Pickup Location sections when they contain different names or addresses.
Troubleshooting
- Order Details page won't load: Refresh the page, or return to My Orders and click into the order again.
- Items table is empty: This can happen if the order data is still syncing; try refreshing after a few moments.
Frequently Asked Questions
Q: Where do I go to report a problem with this order? A: Go back to My Orders and click Add Complain on that order's row.
Q: Why don't I see a shipping fee or tip on my order? A: These only apply to Delivery orders — Store Pickup orders don't include a shipping fee or carrier tip.